FAQ’s

Can I use your styling services without the teepee?
Yes you certainly can.  All of our services can be used individually or package them together for some great savings

How do I book?
Just head to our Contact us page and send us an email, we will get straight back to you. Once you have an idea of what you would like, we will send you a booking confirmation.  A deposit is due 25% for the teepee or $250 for styling and decor services.

Where can I find all the items you have for hire?
Please send us an email and we will return a link to all our many lookbooks.  Want something not listed, just let us know and we will certainly see what we can do.

What is the maximum number for the teepee?
Please refer to our floorplans.  There are a couple of different options depending on the layout of your tables.  If you have concerns, please feel free to contact us for further information.

What areas do you cover?
We provide teepee hire from Mackay to Bowen and then our friends in Townsville, Ede Events service the Burdekin region and further North.   Delivery charges will be added for events further than 30km away on a per hour basis, plus any accommodation that might be needed for events further away.  We are also part of a wonderful teepee family so if you live somewhere else, we  can certainly pass your details along.

Where is your base?
We are based in Cannonvale in the beautiful Whitsundays.

What should I consider when choosing a site for the teepee?

  • Does your prospective site have good access for 4×4 vehicles?
  • How exposed is the site? Is there a backup site available?
  • Is the ground well drained?
  • Is the ground level?
  • Does the site have provision of services e.g. toilets, water and power

If you do have any questions about the suitability of your prospective site, then please give us a call.  We are always happy to carry out a free, no obligation local site visits.

How much ground space does your teepee need?
The Giant Hat teepee is 10.3 metres in diameter with the sides down, and 13 metres with all of the sides raised.

Can the teepee be set up on uneven/sloping ground?
Whilst our teepee can be set up on a slight slope, setting them up on a very undulating field would be not be possible.  If the level of the ground is too disjointed, the poles and canvases will be out of alignment and would not join together correctly.  It could also be uncomfortable for your guests as the furnishings may be wobbly inside the tipis.  If you have any doubts we will happily come and look at your site for you.

Can the teepee be set up on solid ground?
Whilst we can set the teepee up on tarmac, hardcore and chippings we would have to drill into the surface, which may damage it.  Unfortunately, we cannot pitch our teepee on concrete.

Can you suggest a venue?
Yes.  We have a list of lovely venues, Check out our Venues page.   We also have partnerships with wedding planners, caterers, entertainment, staging and lighting, photographers & celebrants.  Just get in touch and let us know what you need.

What happens if the weather is really bad?
Our teepee is fully waterproof so rain is never a problem, unless the site is at risk of flooding, in which case we suggest you organise a back up site.  If high winds are forecast we will discuss with you when the best time to pitch the teepee will be.  It might be that we have to change the build day.  The teepee also comes with a high wind device which means once up it can withstand winds up to 62mph with all the sides down.   Depending on the time of year if your site is exposed or at risk of flooding, we would always recommend that you have a back up site, which is more sheltered or better drained as a contingency plan.

Can we open and close the entrance of the teepee depending on the weather?
Unfortunately this is not possible.  Staff will have assess the site and the weather forecast and, in agreement with you, decide which sides of the teepee should be raised or lowered.

Do you provide power for the teepee’s?
Often we can take electricity from a nearby building or static source, but if you do not have power available on site then we can arrange a generator for you.

Can we use laptops and projectors in the teepee?
Yes.  Conferences and presentations are regularly held in our teepees.  Please contact us if you have any more detailed requirements, we’d be happy to help.

Do you provide facilities for caterers?
Depending on the location of your event, we may be able to assist with this also.

Do you provide toilets?
Not directly.  If your event is in the Whitsundays, we do have a very reliable contact and we would be happy to arrange this on your behalf or pass on their details.

Can you help me with the layout of furniture inside the teepee?
Yes.  We would be very happy to work with you to create a floor plan that meets your requirements and that will optimise the space within the teepee.

What is the flooring like inside the teepee?
We use a corn coloured fibre matting, called Dandy Dura which is laid in sections throughout the teepee.

Is your matting stiletto proof?
Yes.  The matting is ‘high heel friendly’, even against the sharpest stilettos!

Do I need event insurance?  
If you are not taking out Damage Waiver – we would strongly advise you purchase event insurance from a reputable insurer to cover loss or accidental damage to our equipment, cancellation, breakages and a whole lot more.  Our teepee and additional equipment runs into the tens of thousands of dollars

What is the Damage Waiver for?   
It’s a convenient way for you to cover loss or accidental damage to our teepee during your event.  It means you will pay a much lower excess, much like when you take out car insurance.

Can I view a teepee installed?
Please get in touch to see if we have an event coming up in your area.  Then you would be more than welcome to come along to check it out before the event starts or before we pack up.

How long is the hire period for?
The usual hire period is 48 hours.  We usually set up the teepee the day before and take it down the next day.   We are happy to extend the hire period, if required.

When do I pay the final balance?
The final balance is due one month before the event.  We must have received cleared funds prior to your set up date.

Can I adjust the seating numbers once I have booked?
Yes, this is not a problem.  You can always amend the number of seats and tables you require after you have booked and in line with your final guest numbers.  However, this does have to be finalised before we send you your final booking form approximately one month before your event.

I still have a question that you’ve not answered above. What do I do?
Please just give us a call or send an email.  We’d be delighted to help with any of your unanswered questions.