FAQ’s

What is the maximum number for the teepee?
Please refer to our floorplans.  There are a couple of different options depending on the layout of your tables.  If you have concerns, please feel free to contact us for further information.

What areas do you cover?
We provide teepee hire from Mackay to Townsville.  If your event is further North, do not despair get in touch and we will see if we can assist.   Delivery charges will be per hour of travel plus any accommodation that might be needed for events further away.  We are also part of a wonderful teepee family so if you live somewhere else, we  can certainly pass your details along.

Where is your base?
We are based in Cannonvale in the beautiful Whitsundays.

What should I consider when choosing a site?

  • Does your prospective site have good access for 4×4 vehicles?
  • How exposed is the site? Is there a backup site available?
  • Is the ground well drained?
  • Is the ground level?
  • Does the site have provision of services e.g. toilets, water and power

If you do have any questions about the suitability of your prospective site, then please give us a call.  We are always happy to carry out a free, no obligation local site visits.

How much ground space does your teepee need?
The Giant Hat teepee is 10.3 metres in diameter with the sides down, and 13 metres with all of the sides raised.

Can the teepee be set up on uneven/sloping ground?
Whilst our teepee can be set up on a slight slope, setting them up on a very undulating field would be not be possible.  If the level of the ground is too disjointed, the poles and canvases will be out of alignment and would not join together correctly.  It could also be uncomfortable for your guests as the furnishings may be wobbly inside the tipis.  If you have any doubts we will happily come and look at your site for you.

Can the teepee be set up on solid ground?
Whilst we can set the teepee up on tarmac, hardcore and chippings we would have to drill into the surface, which may damage it.  Unfortunately, we cannot pitch our teepee on concrete.

Can you suggest a venue?
Yes.  We have a list of lovely venues, Check out our Venues page.   We also have partnerships with wedding planners, caterers, entertainment, staging and lighting, photographers & celebrants.  Just get in touch and let us know what you need.

What happens if the weather is really bad?
Our teepee is fully waterproof so rain is never a problem, unless the site is at risk of flooding, in which case we suggest you organise a back up site.  If high winds are forecast we will discuss with you when the best time to pitch the teepee will be.  It might be that we have to change the build day.  The teepee also comes with a high wind device which means once up it can withstand winds up to 62mph with all the sides down.   Depending on the time of year if your site is exposed or at risk of flooding, we would always recommend that you have a back up site, which is more sheltered or better drained as a contingency plan.

Can we open and close the entrance of the teepee depending on the weather?
Unfortunately this is not possible.  Staff will have assess the site and the weather forecast and, in agreement with you, decide which sides of the teepee should be raised or lowered.

Do you provide power for the teepee’s?
Often we can take electricity from a nearby building or static source, but if you do not have power available on site then we can arrange a generator for you.

Can we use laptops and projectors in the teepee?
Yes.  Conferences and presentations are regularly held in our teepees.  Please contact us if you have any more detailed requirements, we’d be happy to help.

Do you provide facilities for caterers?
Depending on the location of your event, we may be able to assist with this also.

Do you provide toilets?
Not directly.  If your event is in the Whitsundays, we do have a very reliable contact and we would be happy to arrange this on your behalf or pass on their details.

Do you provide furnishings and styling?
We can provide you with your table and seating requirements in a couple of different styles, this can be accompanied by a freestanding bar, lighting and basic teepee decorations.  Take a look at our furniture section or contact us via email for more information.  If you require more involved teepee styling we can recommend some fantastic stylists who would ensure all your needs are met.

Can you help me with the layout of furniture inside the teepee?
Yes.  We would be very happy to work with you to create a floor plan that meets your requirements and that will optimise the space within the teepee.

What is the flooring like inside the teepee?
We use a corn coloured fibre matting, called Dandy Dura.  This is laid over a protective membrane, tensioned and laid in sections throughout the tipis.

Is your matting stiletto proof?
Yes.  The matting is ‘high heel friendly’, even against the sharpest stilettos!

Do I need event insurance?  
If you are not taking out Damage Waiver – we would strongly advise you purchase event insurance from a reputable insurer to cover loss or accidental damage to our equipment, cancellation, breakages and a whole lot more.  Our teepee and additional equipment runs into the tens of thousands of dollars

What is the Damage Waiver for?   
It’s a convenient way for you to cover loss or accidental damage to our teepee during your event.  It means you will pay a much lower excess, much like when you take out car insurance.

Can I view a teepee installed?
Please get in touch to see if we have an event coming up in your area.  Then you would be more than welcome to come along to check it out before the event starts or before we pack up.

How long is the hire period for?
The usual hire period is 48 hours.  We usually set up the teepee the day before and take it down the next day.   We are happy to extend the hire period, if required.

How do I book the teepee for my event?
Use the contact us form attached and we will get in touch to confirm your requirements.  Once you are happy with your quote and would like to proceed with a booking, then we will send you a booking form and a 25% deposit invoice.  Once we receive your deposit and a signed booking form, the teepee will be secured for your date.

When do I pay the final balance?
The final balance is due one month before the event.  We must have received cleared funds prior to your set up date.

Can I adjust the seating numbers once I have booked?
Yes, this is not a problem.  You can always amend the number of seats and tables you require after you have booked and in line with your final guest numbers.  However, this does have to be finalised before we send you your final booking form approximately one month before your event.

I still have a question that you’ve not answered above. What do I do?
Please just give us a call or send an email.  We’d be delighted to help with any of your unanswered questions.